Greetings to the Incaspin Casino Loyalty Program, designed solely for our registered members in Spain. This set of terms outlines everything you need to know about how the program works, from accumulating points on your top games to obtaining exclusive rewards and benefits. By joining our loyalty program, you agree to these rules, so we advise you to read them carefully. Our goal is to offer a transparent, fair, and engaging experience that rewards your play and commitment over time. If you have any questions after reading the following sections, please get in touch with our support team—we are always here to help.
Entitlement and Automatic Enrollment
All verified Incaspin Casino players who have thoroughly validated their account and reside in Spain are directly signed up in the fidelity program as soon as they make their first real-money deposit and place a eligible wager. There is zero distinct application process or opt-in necessary, which indicates you begin earning points from your very first bet. To continue qualified, you must keep a sole active account and guarantee that your personal and payment details are kept up to date. The program is accessible solely to people who are at least eighteen years of age, as set by Spanish gambling laws, and any violation of the age requirement will end in immediate exclusion from the program.
Employees of Incaspin Casino, its partners, and any third-party service providers immediately engaged in the program’s operation are not allowed to take part. We also reserve the authority to bar any participant who has earlier self-excluded or whose account has been temporarily paused due to safe gaming actions. Enrolment is personal and intransferable, and we strictly forbid the usage of automated scripts or robots to generate synthetic game actions. If we identify any form of interference, the account will be subject to invalidation, and all accrued points will be forfeited without prior notice. By remaining active, you reaffirm your qualification constantly.
Earning Loyalty Points
Loyalty points at Incaspin Casino are acquired every time you make a real-money wager on eligible casino games. The rate at which points increase is based on the game category, with slots generally adding at the highest portion and table games, video poker, and live dealer games adding at a reduced rate that is clearly displayed in the game rules. We do not grant points for wagers submitted using bonus funds, free spins, or any other promotional balances unless explicitly stated otherwise. Points are determined based on the settled wager amount, and they are deposited to your loyalty balance as soon as the game round is settled and confirmed by our system.
To prevent bonus abuse and ensure fairness, we enforce a minimum qualifying wager per round to trigger point accrual; bets below this threshold will not generate points even if the outcome is favourable. The conversion ratio between euros wagered and loyalty points may differ periodically, and the current rate is always displayed within your account dashboard. Points have no cash value outside the loyalty ecosystem and cannot be purchased, sold, or exchanged for real currency. If a game round is cancelled or funds are returned to your balance for technical reasons, the corresponding points will be automatically removed from your total. All awarded points are rounded down to the nearest whole number.
Account Security and Loyalty Rules
Keeping your loyalty account safe is a shared responsibility. You should not share your login details or allow another person to use your account to earn points, as this constitutes a serious breach of the loyalty terms. We regularly monitor account activity for suspicious patterns, such as fast point accumulation from identical betting strategies across multiple accounts or the use of virtual private networks to mask location. Any attempt to create duplicate accounts will lead to the immediate closure of all related profiles and the loss of all accrued points. Spanish members should also be aware that your loyalty profile data is handled solely for administering the program and is never sold to third parties. If you suspect unauthorised access, contact support without delay.
Reward Expiration and Forfeiture Rules
Remaining loyalty points will become void if your account remains totally idle for a span of one hundred and eighty consecutive days. Lack of activity is defined as no real-money wagers, no deposits, and zero logins during that period. Once points become void, they are permanently removed and cannot be recovered, even if you at a later date resume play. To preserve your balance valid, merely log in to your account or make a qualifying bet at least once every six months. We send automated email reminders to Spain members before any points become void, offering you a fair opportunity to redeem them. This expiry policy guarantees the program remains sustainable for all participants and prevents dormant balances from building up endlessly.
In addition to inactivity-based expiry, we reserve the right to forfeit all or part of a member’s loyalty points in cases of confirmed fraud, collusion, chargeback abuse, or any major breach of our general terms and conditions. If an account is shut down by the member, any remaining points are lost right away and may not be relocated to another player or changed to cash. Similarly, accounts closed due to self-exclusion or regulatory obligations will surrender all earned points. For incomplete forfeitures following a minor terms violation, only points earned during the pertinent period of misconduct are deducted, and we will notify you in writing of the precise adjustment made.
Loyalty Levels and Advancement
The loyalty program offers multiple tier levels, beginning from Bronze and advancing up through Silver, Gold, Platinum, and Diamond. Your movement through these tiers is determined by the total number of loyalty points you accumulate over a rolling evaluation period that begins from your enrolment date and resets at the end of each calendar half-year. As soon as you attain the required point threshold for the next level, your account is elevated automatically, and you will immediately start receiving the increased benefits associated with that tier. Spain members can monitor their current status and see exactly how many points are needed to reach the next level directly inside the loyalty dashboard.
Tier status is evaluated at the end of each evaluation window, and if you have not gathered enough points to keep your current level, a soft downgrade will be implemented. For example, a Platinum member who no longer satisfies the Platinum point requirement will be shifted to Gold rather than falling all the way back to the starting tier. This buffer is created to reward consistent play and give you a fair chance to restore your status during the next cycle. Points earned during a higher-tier period do not lapse when a downgrade happens, and any tier-based perks that were already granted, such as birthday bonuses, remain valid for the remainder of their validity window.
Redeeming Loyalty Points
Once you have accumulated a minimum number of loyalty points, you can convert them for a variety of rewards featured in the loyalty store. The most common redemption options are bonus cash with fixed wagering requirements, free spins on selected slot titles, and at times special merchandise or tournament tickets. Each reward type shows the number of points required and the corresponding terms, so you can make an educated choice before finalizing the exchange. Redemptions are processed in real time, and the bonus value, if applicable, is credited to your bonus wallet instantly. Please note that bonus cash is subject to wagering conditions before it can be withdrawn, while free spins winnings are typically credited as bonus funds.
Redemption requests cannot be undone once submitted, and points spent are permanently deducted from your loyalty balance. We do not authorize the combination of multiple vouchers or redemptions to bypass minimum point thresholds, and each reward may only be claimed once per promotional period unless specified otherwise. There is no limit to how many times you can redeem points overall, but daily or weekly caps may be applied to prevent system abuse. If a technical error leads to a reward being issued without sufficient point deduction, we reserve the right to adjust the balance and cancel the associated bonus funds. Always examine the specific reward details before confirming.
Membership Rewards and Unique Privileges
Each membership tier provides a collection of exclusive benefits designed to improve your gaming experience and recognize your loyalty in practical ways incaspins.es. Bronze members enjoy access to weekly prize draws, while Silver and Gold tiers present progressively faster withdrawal processing times and increased monthly deposit limits. Platinum members receive a dedicated account manager who can assist with personalised offers and priority support, plus a guaranteed birthday bonus that is added automatically during the birthday month. At the Diamond level, we add bespoke event invitations, higher cashback percentages on net losses, and custom withdrawal limits arranged individually. All tier-specific perks are subject to periodic review, and we may launch seasonal surprises that are enabled only for top-tier members, guaranteeing that the program remains fresh and competitive.
Changes to the Programme and Termination
We regularly assess the loyalty program to ensure it remains fair, engaging, and compliant with Spanish and European regulatory standards. As such, we retain the right to adjust these rules, alter earning rates, restructure tiers, or modify the available perks at any time. Whenever a material change is planned, we will alert all active Spain members via the email address registered on their account at least thirty days before the change takes effect. Minor adjustments that do not negatively affect your existing point balance or tier status may be implemented without prior individual notice, but they will always be reflected in the updated terms published on our website. Your continued participation after the modification date implies acceptance of the new rules.
In the unlikely event that the loyalty program is discontinued entirely, we will disclose the effective closure date to all members with at least sixty days’ notice. During the notice period, you will maintain full access to your points balance and reward store, and we will urge everyone to redeem any points before the final day. Points that remain unused after the program ends will expire and will not be compensated with cash or any other form of credit. We guarantee that no negative retroactive changes will be imposed to points already earned, meaning that your loyalty balance at the time of announcement will remain fully available for redemption until the deadline. Our priority is ensuring fair treatment at every stage.
Frequently Asked Questions
How can I join the Incaspin Casino loyalty program as a Spain member?
You do not need to sign up as a separate step. Any registered player who completes the full identity check process and makes a primary real-money deposit is immediately enrolled. There is no charge for entry or form to fill out, so you start earning loyalty points from your initial qualifying bet. Simply play eligible games, and your advancement will be monitored in your account dashboard.
Am I able to combine points from multiple accounts or pass them to a friend?
No. The loyalty program is strictly limited to one account per person, and points are cannot be transferred under any circumstances. consultar la guía Pooling points across different accounts, even if they belong to the same family, is not allowed and may lead to losing your points. If you by mistake created a duplicate account, contact support to resolve the matter before attempting any cashing out.
What occurs to my loyalty points if I don’t play for a extended time?
If your account shows no real-money activity, no deposits, and zero logins for 180 consecutive days, all unused loyalty points will expire. We issue advance email notifications to Spanish members before the deadline, so you have time to avoid having your points voided. A single login or a small qualifying bet is enough to reset the inactivity timer and preserve your points.
Are tier-based benefits like faster withdrawals apply immediately after upgrading?
Correct. Once you collect enough points to reach a higher tier, your benefits take effect automatically and can be used right away. For example, if you reach Gold status, faster withdrawal processing times apply for all pending and future cashout requests. There is no waiting period, and your upgraded status is visible instantly in the loyalty dashboard.
Do any restrictions on which games count towards earning points?
Most real-money casino games help to point accumulation, but contribution rates differ. Slots typically accumulate points at the full rate, while table games, video poker, and live dealer games may contribute at a lower percentage. Wagers placed with bonus funds or free spins are excluded from earning loyalty points. You can always verify the exact contribution rate for a specific game in its information section.
By what method can I check my current loyalty point balance and tier progress?
Your up-to-date point balance, tier status, and the number of points needed to reach the next level can all be seen in the loyalty section of your account dashboard. This area also lists any active benefits and links to the reward store. We advise checking your progress regularly, especially before the half-year tier reassessment, so you can plan your redemptions and maintain your status.
